Refund policy

RETURNS, REFUNDS & PRE-ORDER POLICY

Effective Date: 2/23/2026
This policy governs all purchases made through DuelingGuard.com (“Company,” “we,” “us,” or “our”).

By placing an order, you agree to the terms below.

1. Eligibility for Returns

1.1. Returns must be initiated within one hundred twenty (120) calendar days from the original order date to qualify for a refund to the original method of payment.

1.2. After 120 calendar days from the original order date, approved returns will be issued in the form of store credit only.

1.3. To qualify for return, products must:

  • Be unused and unplayed

  • Be in original packaging

  • Be in original condition

  • Show no signs of wear, modification, damage, or abuse

1.4. The Company reserves the sole right to determine eligibility upon inspection.

2. Return Authorization Procedure

2.1. All returns require prior written authorization.

2.2. To request authorization, customers must contact Sales@DuelingGuard.com and provide:

  • Full legal name

  • Order number

  • Product(s) being returned

  • Reason for return

  • Refund or replacement request (if applicable)

2.3. Unauthorized returns may be refused or returned to sender at the customer’s expense.

3. Fees & Deductions

3.1. Approved returns are subject to:

  • Non-refundable original shipping charges

  • A fifteen percent (15%) restocking fee

  • Return shipping label cost

3.2. These deductions will be applied to the refund amount prior to processing.

4. Refund Processing

4.1. Refunds will be processed only after:

  • The returned product is received; and

  • The product passes inspection for eligibility.

4.2. Refunds will be issued to the original method of payment when permitted under payment processor limitations.

4.3. Where payment processor limitations prevent refund to the original payment method (including refunds requested more than 120 days from order date), store credit will be issued.

4.4. Processing times may vary based on financial institutions.

5. Pre-Order Terms

5.1. By placing a preorder, the customer acknowledges and agrees to the estimated production and delivery timeline displayed at checkout.

5.2. Preorders are manufactured in limited quantities. Production may begin prior to or immediately following the close of the preorder window.

5.3. Preorders may be cancelled within seven (120) calendar days of the order date for a full refund to the original payment method.

5.4. After seven (120) calendar days from the order date, preorder cancellations are eligible for store credit only. This is the current policy of our payment processors and not due to business choices made by Dueling Guard. 

5.5. Delivery timelines for preorders are estimates only. Production schedules may be impacted by manufacturing constraints, supply chain disruptions, shipping carrier delays, or other operational factors beyond the Company’s control.

5.6. The Company’s sole obligation in the event of delay is limited to issuing a refund or store credit in accordance with this policy.

5.7. No additional compensation, damages, or reimbursement shall be provided for preorder delays.

6. Defective or Damaged Items

6.1. Claims for defective or damaged merchandise must be submitted within seven (7) calendar days of delivery.

6.2. Customers must provide photographic evidence upon request.

6.3. The Company reserves the right to determine whether an item qualifies as defective.

6.4. Approved defective items may be repaired, replaced, or refunded at the Company’s sole discretion.

7. Shipping Address Responsibility

7.1. Customers are responsible for ensuring shipping information is accurate at checkout.

7.2. Address changes must be requested prior to order fulfillment.

7.3. Once an order has shipped, the Company is not responsible for delivery issues resulting from incorrect or outdated address information.

8. Chargebacks & Disputes

8.1. Initiating a chargeback or payment dispute without first contacting the Company may result in:

  • Suspension of store credit eligibility

  • Denial of future purchases

  • Submission of transaction documentation to the payment processor

8.2. Fraudulent claims will be disputed to the fullest extent permitted by law.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, the Company’s liability is limited to the purchase price of the product.

9.2. The Company shall not be liable for incidental, indirect, or consequential damages.

10. Policy Modifications

10.1. The Company reserves the right to modify this policy at any time without prior notice.

10.2. The version in effect at the time of purchase governs the transaction.

Privacy Policy Refund & Return Data Handling Addendum


Return & Refund Data Processing

When initiating a return or refund, we collect and process personal information including name, email, order details, and shipping information for the purpose of:

  • Verifying purchase eligibility

  • Processing refunds or store credit

  • Preventing fraud

  • Maintaining transaction records

This information is processed in accordance with our Privacy Policy and applicable data protection laws.

Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, governmental actions, war, terrorism, labor disputes, supply chain disruptions, carrier delays, pandemics, embargoes, or other unforeseeable circumstances.

In such events, performance obligations shall be suspended for the duration of the force majeure condition. If fulfillment becomes commercially impracticable, the Company may cancel affected orders and issue a refund or store credit at its discretion.

Dispute Resolution; Binding Arbitration; Class Action Waiver

1. Agreement to Arbitrate

By purchasing from or using this website, you agree that any dispute, claim, or controversy arising out of or relating to your purchase, these Terms, or the use of the Company’s products or services shall be resolved exclusively through final and binding arbitration, rather than in court, except as otherwise provided herein.

This agreement to arbitrate is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

2. Informal Resolution Requirement

Prior to initiating arbitration, the customer agrees to first contact the Company at Sales@DuelingGuard.com and attempt to resolve the dispute informally.

The parties agree to make good faith efforts to resolve any dispute within thirty (30) days before initiating formal proceedings.

3. Arbitration Procedure

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

The arbitration shall:

  • Be conducted by a single neutral arbitrator;

  • Take place in the State of Missouri, unless otherwise required by applicable law;

  • Be conducted in English;

  • Be limited solely to the dispute between the individual customer and the Company.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

4. Class Action Waiver

You agree that any arbitration or proceeding shall be conducted solely on an individual basis.

You waive the right to:

  • Participate in a class action lawsuit;

  • Participate in a class-wide arbitration;

  • Act as a class representative;

  • Join claims with other customers.

The arbitrator may not consolidate multiple claims or preside over any form of class or representative proceeding.

If this class action waiver is found unenforceable, the arbitration agreement shall be null and void.

5. Waiver of Jury Trial

To the fullest extent permitted by law, you waive any right to a jury trial in any dispute arising out of or relating to your purchase or use of the Company’s products or services.

6. Exceptions

This arbitration agreement does not prevent either party from:

  • Bringing an individual claim in small claims court (if eligible);

  • Seeking injunctive or equitable relief for intellectual property infringement.

7. Limitation Period

Any claim must be filed within one (1) year after the claim arises, or it shall be permanently barred.