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Frequently Asked Questions
Find answers to common questions about our products and services.
We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.
All in stock products shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.
Dueling Guard orders are fulfilled from our warehouse in Maryland Heights, Missouri. All inventory is quality-checked before shipment to ensure it meets our standards.
We operate on a limited-drop model. Certain collections are produced in capped quantities to maintain quality control and exclusivity.
Pre-order listings clearly display their estimated production and shipping window. Once production is complete and inventory arrives at our warehouse, orders are fulfilled in the order they were received.
Yes. In-stock orders ship within our stated 1–3 business day window. Pre-orders ship within the timeline displayed at checkout.
Like many premium brands operating limited production runs, timelines can vary based on manufacturing schedules, but we communicate updates proactively via email when necessary. You can also comment the word update to us on our social media page to get a real time answer.
Our products are designed for long-term play. Magnets, stitching, and structure are tested for repeated use. All of our products are designed to outperform larger brands.
Yes. Dueling Guard was founded in 2022 and operates from Maryland Heights, Missouri. Thousands of players worldwide use our products.
No. Dueling Guard does not use AI-generated artwork in our products.
We invest significantly each year into original artwork created in collaboration with professional artists. Every design is developed through direct partnership, creative direction, and iterative refinement.
While AI tools are becoming more common in many industries, we believe that working with real artists produces more intentional, detailed, and emotionally resonant results. Supporting human creativity is a core part of our brand philosophy.
Returns must be initiated within 120 days of the original order date to qualify for a refund to the original payment method.
This Includes pre-orders.
After 120 days, eligible returns will be issued as store credit.
This policy aligns with current payment processing standards and platform requirements.
We understand policies matter, and we remain committed to fair and transparent service.
